Refund policy

When you can get a refund

• DriveNova does not work on your car player and we cannot fix it, and you ask within 7 days of buying.
• You were charged twice for the same car player.
• You bought a licence but never received a key and we cannot send you one.

When we cannot refund

• You changed your mind after the licence was activated and DriveNova works on your car player.
• The problem is with something outside DriveNova, such as internet, an OBD adapter, Google Play services or the car player’s own settings, and the rest of DriveNova works.

How to ask

Message us on WhatsApp (+94 70 216 7589) or email hello@drivenova.lk with your order number and a short description or photo of the problem. We reply within 2 working days.

How you are refunded

Refunds go back through PayPal to the account or card you paid with, in the same currency. PayPal usually shows it within 3 to 5 working days; your bank may take longer. Bank transfer payments are refunded by bank transfer to the account you give us. When the refund is made, the licence key for that order stops working.